Refund policy

At Bagella, customer satisfaction is important to us. We want you to shop with confidence knowing that if something isn’t right with your order, our team is here to assist you. Please review our Return & Refund Policy carefully before making a purchase.

This policy applies to orders delivered within the United States.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, items must meet the following conditions:

  • Item must be unused, unworn, and unwashed
  • Original tags must still be attached
  • Item must be returned in its original packaging
  • A valid order number or proof of purchase is required

Returns that do not meet these requirements may not be approved.

2. How to Request a Return

To start a return request, please contact our customer support team.

Email: support@bagella.store

If your return request is approved, we will provide:

  • Return instructions
  • Return shipping details or return label (if applicable)
  • Additional guidance for completing the process

Please note that returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item or incorrect size

Please contact us within 48 hours of delivery at support@bagella.store and include clear photos showing the issue.

After reviewing your case, we may offer a replacement, exchange, or refund where applicable.

4. Exchanges

We currently offer exchanges only in the following situations:

  • Damaged items
  • Defective products
  • Incorrect items received
  • Wrong size received

All exchanges are subject to product availability.

5. No Restocking Fees

Bagella does not charge any restocking fees for approved returns.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Refund processing time is typically 5–7 business days

Please note that banks or payment providers may require additional time to process and display the refund in your account.

7. Discounts & Promotions

All discount codes and promotional offers must be applied during checkout.

We are unable to apply discounts after an order has been placed or refund the difference for missed promotions.

Customer Support

If you have any questions regarding returns, refunds, or exchanges, feel free to contact our support team.

Address: 144 E Main St, Norwich, New York 13815, United States

Phone: +1 970 784-0653

Email: support@bagella.store